Brand Name: AT Muscleix
At Muscleix, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Return & Refund Policy carefully to understand your rights and responsibilities.
1. Eligibility for Returns
You may request a return if:
The product was delivered damaged or defective.
You received the wrong item.
The product is unused, unopened, and in its original packaging.
The return request is made within 7 days of delivery.
For hygiene and safety reasons, supplements, nutrition products, and consumables once opened cannot be returned or exchanged.
2. Non-Returnable Items
The following items are not eligible for return:
Opened or used supplements
Products without original packaging
Items purchased during clearance or special sale
Gift cards or promotional items
Products damaged due to misuse
3. Return Process
To initiate a return:
Email us at: work.atmuscleix@gmail.com
Provide:
Order number
Product name
Reason for return
Clear photos (if damaged or wrong item)
Once approved, we will provide return instructions.
Do not send products back without approval, as they may not be accepted.
4. Refund Policy
Refunds will be processed once the returned product is inspected.
Approved refunds will be issued to the original payment method.
Processing time: 5–10 business days.
Shipping charges (if any) are non-refundable unless the return is due to our error.
5. Exchange Policy
We only replace items if they are:
Defective
Damaged
Incorrectly delivered
If you need an exchange, contact us within 7 days of delivery.
6. Late or Missing Refunds
If you haven’t received your refund:
Check your bank account again.
Contact your card provider — it may take time before the refund is officially posted.
Contact your bank.
If you’ve done all of this and still have not received your refund, contact us at work.atmuscleix@gmail.com
7. Shipping for Returns
Customers are responsible for return shipping costs unless the product was damaged or incorrect.
We recommend using a trackable shipping service.
Muscleix is not responsible for lost return shipments.
8. Order Cancellation
Orders can be canceled within 12 hours of placing the order.
Once shipped, the order cannot be canceled.
9. Contact Information
For any questions regarding returns or refunds:
Email: work.atmuscleix@gmail.com
Phone: 8595815714
Website: www.atmuscleix.in
Important Note
ATMuscleix reserves the right to modify this Return & Refund Policy at any time. Changes will be posted on this page with an updated effective date.